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# I returned some parts to you but I haven't heard back.

Parcel returns are processed at the beginning of each week.
While your return is being processed, you will be notified by email about the progress of your case.

Refunds and credit notes are issued within 24 hours after your case has been processed, and you will also be notified by email once this has been done.

||| If it has been more than 10 days since you sent your return, please contact our after-sales service.