• I've accumulated points, how do I use them?

  | Take advantage of our loyalty program with every order ! We’ve set up a loyalty program that rewards you each time you make a purchase. When you buy products on our website, some of them allow you to accumulate points. Exemple : These points are converted into a discount voucher once a certain amount is reached, and you can find it directly in youFew readers

• Do I have any advantages as a professional?

  || What are the advantages for professionals ? Exactly the same as for our valued individual customers. Pro VSP does not offer preferential pricing — whether you’re a professional or an individual, our purchase prices and shipping costs remain the same. (By providing your business address, you can benefit from reduced-rate DPD business delivery.) You also earn loyalty points that, once accumulated, give you access to a discount voucher.Few readers

• Where can I find my invoice?

  To find your invoice, log in to your customer account and go to the “ORDER HISTORY AND DETAILS” section.Few readers

• I have a credit code but I can't use it.

  You have a credit note available in your account and would like to use it for your order? Here are the steps to benefit from it : Create your shopping cart. Once you’re ready to proceed to payment, you’ll see the message “DO YOU HAVE A PROMO CODE?” displayed just above the order** **button. You’ll need to click on it and copy/paste theFew readers

• I'm looking for a part but I can't find it on your website.

  || You’re looking for a specific part but can’t find it on our website ? Our catalog is updated daily, but depending on your search, the product you’re looking for may not yet be available on our website. Don’t worry — just contact one of our advisors! By providing them with your microcar’s serial number along with the part name or original reference, they’ll be able to check whether the part is available, either new or used. Once their search is complete, they’ll get back to you as soon as poFew readers

• How can I track my order?

  Once your order has been placed on our website, you can track its progress in real time from your customer account in the “ORDER HISTORY AND DETAILS” section. When your order status changes to “Shipped”, you’ll be able to find your tracking number in the order details. ![](https://storage.crisp.chat/users/helpdesk/website/-/5/7/8/4/578492eeFew readers

• Modify my order

  || You’ve placed an order on our website and want to make some changes ? As long as your order has not reached the “Being prepared” status, changes can still be made: You’ve just confirmed your order but have doubts about compatibility? Write to our advisors right away — they’ll verify it with you (using your serial number). You forgot to add a part? If this does not increase the initial shipping costs, a payment link for the item amount will be sent to you. OnceFew readers

• I want a different address for delivery and billing is that possible?

  | You’d like an invoice in your name but delivery to your garage, for example ? No problem ! Simply go to your account in the ADDRESSESsection. If you already have one address saved, you just need to create a new one. If this is your first login, you can directly enter both addresses as desired. When you reach step 2 of the checkout process, you’ll have the option to click on this line before proceeding to select your preferred delivery method and payment option for your oFew readers

• I wish to cancel my order

  You want to cancel your order but can’t find how to do it from your account? Don’t worry — our team is here to help. Order cancellation is only possible under certain conditions: The order status must not be “Being prepared” The part you wish to cancel must not have been listed with a lead time when you confirmed your order Our supplier must have informed us that they are unable to provide the ordered part ||| Please note: these conditions are prerequisites for a cancellation requestFew readers

• I placed an order, when will I receive it?

  The delivery of your order depends on several factors, as listed below: Part marked IN STOCK = available in our warehouse Part marked AVAILABLE WITHIN = lead time required for the item to arrive at our premises Order placed before 2:00 p.m. to ensure same-day dispatch (excluding weekends and public holidays) Correct delivery method selected ( DPD BUSINESS only if shipping to a company) Email address and phone number correctly entered (essential forFew readers

• Is it possible to send my order in multiple shipments?

  || Your order includes items that are on backorder, and you’d like to receive the ones currently in stock first ? To do this, you’ll need to contact one of our advisors. They will check on the missing parts and provide you with the estimated delivery date. If a delay of only 1 or 2 days is indicated, we will advise you to wait so that your entire order can be shipped together. However, if a longer delay is expected, a separate shipment for the missing products can be arranged. In that case, yoFew readers